Steps Outlined
Everyone sits down at a table together. The mediator has each person tell their side of the story. The mediator limits interruptions and disrespectful language. Then everyone discusses ways to resolve the conflict.
If an agreement is reached, it is usually put in writing and signed by everyone. If an agreement is not reached, the mediation is ended. Mediators do not issue a decision or impose a resolution. People can still try other ways to resolve their dispute.
JCMS volunteers typically work in teams of two. Often a veteran mediator is paired with a less experienced partner. Some cases are assigned to just one mediator, which allows JCMS to handle more cases.
The mediators try to schedule the mediation for a time and date that is good for everyone involved. Meetings are often held in the evening or on weekends.