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1. This is my first time submitting a first legal package. Which submission method do you recommend?

If you work for a firm that does not process frequent foreclosures, we recommend setting up an account with GTS so you can upload your first legal package through their secure system. If your firm frequently submits first legal packages, consider integrating your system with GTS. To set up an account or integrate your system, contact Will Gosnell at 303-875-2301.

2. How do I ensure my scanned documents will be approved?

All scanned documents must be complete, legible, and include page numbers. Please redact Social Security Numbers and other sensitive information related to the borrower. Lastly, ensure your documents are submitted in the correct format. See our naming conventions PDF for specifics.  

3. How should I name my documents for the first legal package?

Please download and follow our Naming Conventions PDF for submissions of a first legal package.

4. How do I pay my deposit fee?

You can send a Memo of Understanding to establish an ACH account for payment of fees. Please contact our office for instructions regarding payment options

5. How will the Public Trustee return electronic documents that are required to be returned?

Electronically recorded documents that are required to be returned will be sent via email.

6. How will the Public Trustee return original documents that are required to be returned?

In order to return the original documents, please include instructions with your initial packet and one of the following: 

• A self-addressed, stamped envelope of sufficient size for documents. 
• A prepaid label for shipment (FedEx, UPS, etc.). 
• Please advise us if you prefer to have the documents returned by courier and provide the proper instructions

7. Do I need a cover letter?

Cover letters are not necessary to process your first legal package.

8. How do I integrate the DATADOC .csv file with my firm’s first legal package submission method?

Instead of filling out the DATADOC as a word document, fill in the fields on this DATADOC Excel spreadsheet. Now every time you submit a first legal package, you can simply use that template.  

9. How will I know if I need the additional documents in the Naming Conventions PDF?

Depending on the situational factors of a foreclosure, you may need some of those documents. Please contact our office if you have any questions.  

10. How do I save my images in .TIFF file format?

To convert files into .tiff using Adobe Acrobat, click ‘file’, click ‘convert to word, excel, or powerpoint’, select convert to image, and select tiff for the image format. Our .tiff image requirements are as follows: 

• Scanned black and white 
• Scanned at 300 dpi 
• Scanned in portrait model 
• Images captured as multi-page TIFS 
• Group IV TIF compression

11. Does the NED always need the address of the current owner?

If we can’t verify the address of the current owner of the property from the Deed of Trust, please don’t add it to the NED.