FAQs • Jefferson County, CO • CivicEngage

Delay in Presentation Slides or Interruption of the Meeting

Any videoconferencing solution may experience delays or hiccups within a meeting in the video, audio or presentation slides due to multiple variables – Internet connection speeds and
geographic distance between users are two examples. These can cause delays of several seconds.

We appreciate your patience if you are experiencing this issue and understand that the presenters are doing everything they can to keep things synced.
To reduce the potential for delays:
- Ensure that you are using a stable and fast internet connection
- Only share video when necessary

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Meetings - General Helpful Hints and Tips when Attending a Virtual Meeting

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1. Delay in Presentation Slides or Interruption of the Meeting

We appreciate your patience if you are experiencing this issue and understand that the presenters are doing everything they can to keep things synced.
To reduce the potential for delays:
- Ensure that you are using a stable and fast internet connection
- Only share video when necessary

2. Video Staggering or Pixelation: Jeffco now uses high definition (HD) technology for the live stream of our meetings. While most viewers will find this a much better viewing experience, it is possible that users with a slower internet connection may see some video staggering or pixelation. This may also occur if viewing on a mobile device with limited bandwidth. Please know your data usage/plan when accessing HD video.

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Meetings - General Helpful Hints and Tips when Attending a Virtual Meeting

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Meetings - General Helpful Hints and Tips when Attending a Virtual Meeting