YourJeffco is a citizen engagement platform that allows citizens of unincorporated Jefferson County to submit road maintenance requests or questions via a Smartphone app, the Jefferson County website, and the website citizen portal.
This software will be helpful in multiple ways. YourJeffco works hand-in-hand with our asset management system to automate citizen request tasks so they are assigned directly to the crew that is responsible for the maintenance. In doing so, it eliminates a process that includes a customer service representative taking and entering the request and a supervisor from creating a task in our asset management system. This allows the supervisors to be out with the crews more often and is very relevant now that we are experiencing significant manpower shortages.
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The YourJeffco app and web portal has several benefits for the county's citizens, business owners and visitors:
YourJeffco included a one-time cost of $75,023 for the Software as a Service (Saas), Cartegraph integration license fee and mapping. The annual renewal is $720.