A Note from Xcel Energy
Our Commitment to You
As our customers navigate the effects of COVID-19, we’re committed to helping you power through. We want to ensure you have the energy needed to power your home and keep your family safe.
Some payment processing may be delayed during this time. If you’ve recently made a payment and don’t see it reflected on your account, there is no need to contact us. We will not charge a late fee and we’re working to process your payment as quickly as possible.
We realize this is a challenging economic time for many. If you’re having trouble paying your bills, we can help find a pay arrangement that works best for you. Rest assured, we will not disconnect service to any residential or small business customers until further notice.
Help for Residential Customers
Because COVID-19 is creating financial challenges for many people and families, new funding is available in some states to help cover energy bills, and some application deadlines have been extended.
Residential customers can find more resources here or by calling us at 800.895.4999.