How One Small Business is Managing
Modern Acupuncture is a locally owned franchise located in BelMar. Owner/operator Danielle Remington is “committed to make acupuncture more accessible, approachable and affordable so everyone can experience the wellness benefits.” She was forced to completely close her doors on March 23rd due to the stay- at- home orders. She has four employees and was thankful to receive the Payroll Protection Program loan so she could continue to pay them. Modern Acupuncture has a monthly membership program that Danielle suspended during this time period. Although it meant no income for her business during the shutdown, she felt it was the right thing to do for her patients and shows her commitment to customer service.
Now that we have moved to the Safer-at-Home order, Danielle expressed she was excited to open her doors and return to providing services to her patients of which she is so passionate. Although Modern Acupuncture already adhered to a pretty stringent policy of disinfecting to protect their patients, they are implementing some new procedures as well. Since they already had a state-of-the-art facility with no carpet, linens and soft surfaces, this aided in their ability to adhere to the new guidelines. They have taken significant precautions to keep their patients, staff and communities safe by maintaining the highest level of cleanliness and sanitation. The acupuncturist had always sanitized their hands and disinfected every surface regularly between patients. With the COVID-19 pandemic they have increased these cleaning procedures to include high touch surfaces as well. They are following all recommendations made by the State of Colorado and Center for Disease Control (CDC), as well as the mandates of Jefferson County’s Public Health to ensure the safety of all their patients and staff. They are requiring both staff and patients to wear face coverings or masks for the duration of the treatment. This has required them to suspend the Glow/Facial treatment at this time. To adhere to the social distancing requirement, they are staggering appointments and encouraging booking online or via phone to reduce additional time in the lobby. They are restricting additional guests in the lobby as well as walk in appointments. Patients are sent an email prior to their appointment to screen for COVID-19 symptoms as well as a second screening at the time of their appointment (this includes taking their temperature via infrared thermometer, no one over 100.4 will be admitted). Patients experiencing COVID-19 symptoms will be asked to reschedule their appointment. Customers are required to wash their hands or use provided hand sanitizer prior to entering the treatment “Zen Lounge” area. They have tape on the floor to encourage patients to abide by social distancing. Danielle was proud to participate in the West Metro Chamber Safe & Open Pledge showing her commitment to the safety of her patients, staff and community. Danielle has a passion for her patients as reflected in this quote:
“As healthcare providers, we believe it’s our duty to support you and the community we serve. Our doors are open to help activate your body’s natural healing response, manage stress and relieve pain. We are optimistic in knowing that together we will overcome and be better than before.”
Danielle was happy to report her re-opening was a success. Her team felt prepared and the patients were respectful and followed safety protocol. She is looking forward to more patients returning so she can continue her healing journey passion.