News Flash

Sheriff - News

Posted on: March 13, 2018

New State-of-the-Art Jeffcom 911 Communications Center

JeffCom911

Jeffcom 911 announced the opening of its newly consolidated communications center. The center services eight agencies covering Jefferson County and surrounding districts. Jeffcom 911 will work with fire, police and emergency medical service providers to dispatch appropriate emergency responders, as well as provide support for public safety education.

Created by the consolidation of eight public safety agencies, Jeffcom 911 will utilize the latest technology and best practices within the emergency services industry to provide the highest level of service and public safety for hundreds of thousands of residents of Jefferson County and surrounding districts. The agencies include:

 

Arvada Fire Protection District

Arvada Police Department

Evergreen Fire Protection District

Golden Police & Fire Department

Jefferson County Sheriff’s Office

Lakewood Police Department

West Metro Fire Protection District

Wheat Ridge Police Department

 

Some of these member agencies also provide support to the following:

 

Colorado School of Mines Police Department

Edgewater Police Department

Elk Creek Fire Protection District

Fairmount Fire Protection District

Genesee Fire Protection District

Golden Gate Fire Department

Highlands Rescue Team Ambulance District

Indian Hills Fire Protection District

Inter-Canyon Fire Protection District

Lakeside Police Department

Morrison Police Department

Mountain View Police Department

North Fork Fire Protection District

Pleasant View Fire Department

 

Jeffcom 911 dispatchers are prepared to respond to more than 18,000 calls and answer approximately 50,000 non-emergency calls per month. The new consolidated communications center will begin fielding these calls the week of March 12, when Jeffcom 911’s communications professionals will begin answering emergency and non-emergency calls for Golden Police Department, Jefferson County Sheriff’s Office and West Metro Fire Protection District. All agencies will be rolled over by mid-April.

“This new center serves as a vital link between emergency services and the community in Jefferson County and beyond,” said Jeff Streeter, executive director of Jeffcom 911. “Jeffcom 911 will enhance the emergency response process for residents, but they won’t have to do anything new or different when faced with an emergency situation. The same emergency (911) and non-emergency phone numbers will remain in effect and the same police, fire and emergency medical services personnel will respond.”

Jeffcom 911 dispatchers will use real-time data on their screens to determine the most efficient and effective way to dispatch a response team to a specific location.

Jeffcom 911 will provide efficiencies for communities and residents but it does not replace important programs such as Smart911 and CodeRED that are already in place. These programs work together to provide maximum coverage to respond to those in need.

While this consolidation takes a lot of planning on behalf of the agencies involved, residents won’t see any changes and don’t have to take any new action. When faced with an emergency situation that requires the police, fire department or an ambulance, residents should continue to dial 911. Jeffcom 911 is conducting a public education campaign to address potential confusion and concern when residents call 911 or their local non-emergency number and hear a Jeffcom 911 dispatcher answer their call.

For more information, please visit www.jeffcom911.org

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