The National Association of Counties (NACo) recognized Jeffco Elections for its mobile Voter Services and Polling Center (VSPC), which staffers created in 2020 by retrofitting a surplus trailer from Jeffco Open Space. The mobile VSPC allowed voters who wanted to vote in person or who required additional services to do so outside—limiting the contagion risk of COVID-19. The Elections division also created pop-up voting sites in the parking lots of its busiest locations, which substantially reduced wait times on Election Day.
The Election Assistance Commission honored the Elections team for implementing an online chat feature to assist visitors to VoteJeffco.com in the days before an election. Voters who received their answers digitally told chat agents they were less likely to forget or lose the information they were looking for.
NACo recognized the Jeffco DMV for our online chat program, which enables customers to obtain assistance in real time from a live agent. Chat not only allows for state forms and other information to be shared in a convenient way, but it also relieves pressure on the call center, reducing phone wait times. Since introducing chat, the office has used it to serve more than 100,000 constituents.
The Center for Digital Government gave Jefferson County a national Government Experience Award for our continued expansion of chat. Our Motor Vehicle team enhanced our online chat so we can serve more constituents and do so around the clock - even when our offices are closed. In addition to having employees assist DMV customers in real time during business hours, we launched an AI-powered chatbot. It makes our office far more accessible, and also increases efficiency - a win-win for taxpayers.