Services during COVID-19

Backlog

Due to our 2.5-month COVID-19 closure, we have a backlog of more than 70,000 customers, so we anticipate demand for our services will be extremely high. Please utilize our online services before attempting to come into our offices.

Appointments

For those customers who are unable to complete services online, visit our appointments page (we suggest using either a Google Chrome or Mozilla Firefox browser) or call 303-271-8100 to make an appointment. We post appointments two weeks at a time. We are only able to assist customers who reside in Jefferson County.

Safety precautions

To protect our customers and staff, we are strictly adhering to public health guidance. Among the steps we are taking:

  • Customers are required to wear face masks
  • There are plexiglass barriers at customer-facing stations
  • Hand sanitizer is available at each station
  • We have removed chairs from our lobbies
  • There are floor markers to ensure adequate social distancing 

Late fee information

The Department of Revenue has identified an error in a limited number of registration renewals. If you renewed after June 30 and you were charged a late fee for the months of March through June, the Department of Revenue will be automatically processing refunds and issuing payment in the month of September. For more information, visit our fee page.