Child Care Assistance
With the impact of COVID-19 continuing to unfold across the nation, our childcare providers are faced with the harsh reality of reduced attendance or closing their centers/homes.
To help mitigate the economic impact for providers and families, Jefferson County has implemented the following policy:
- Pay providers for up to 31 days of absences for children out due to illness or required quarantine.
- Continue to pay care for providers who are required to close. The county will allow payment for the period the provider is required to close, up to 31 days, for the children currently enrolled. If the situation persists after 31 days, we will reassess the need to extend payment. This will help ensure that providers continue to receive payment and children will be able to retain their slot.
- Caretakers who are required to work-from-home will be allowed to utilize care.
- Parents will be allowed a parent fee waiver. For more information, please contact your Eligibility Specialist.
We are committed to supporting our childcare providers and families through these uncertain times.
For additional services, please see Jeffco Community Resources.
What is CCAP?
The Child Care Assistance Program (CCAP) provides financial assistance to eligible low-income families who need child care benefits for children from birth to age 12 or children with additional care needs under the age of 19. If you are eligible, a portion of the total child care cost will be paid directly to the provider. You will be required to pay a portion of the child care costs to the provider based on family size and income.
3500 Illinois Street
Monday - Friday
8 a.m. - 5 p.m.
5 p.m. - 8 p.m.
See RTD Transportation Fact Sheet
For more information or to learn about additional CCAP requirements, please call 303-271-4484.
- Parents who are working
- Post-secondary education will be provided to parents for up to 104 weeks. (Study time will not be allowed for the purpose of this activity.)
- Up to 52 weeks for GED, ESL, or Adult Basic Education
- Teen parents (up to age 21) in a high school diploma program, GED program, certificate, or education program.
- Families receiving Colorado Works/TANF that are completing countable work activities on their Individual Responsibility Agreement.
- Applicants must be Jefferson County Residents.
See Eligibility document for more information.
Locating Quality Child Care
- Call 1-877-338-CARE (2273)
- Email [email protected]
- Chat live online
- Or text ChildCareReferral to 898-211
Decide the type of care best for your family by viewing the following websites for assistance with finding quality child care.
Learn about your options, visit facilities, ask questions, and then take a closer look. Not all providers are the same and some hold additional certifications and credentials. Please note, CCAP availability varies with each provider. Check any licensing history for licensed or registered childcare providers by using the Colorado Child Care Facility Search.
If you have a CCAP related question, feel free to contact us directly by email at: [email protected]
- CCAP Redetermination Spanish
- Change Provider Request Form
- Employment Verification
- Employment Termination
- Exemption Form - Child Support Services
- CCAP Redetermination Packet
- Temporary Leave Verification
- Change of Employment Verification
- Child Support Services Application Requirements
- CCAP Application Packet - English
- CCAP Application Packet - Spanish
To better support you, we put together a list of frequently asked questions and tips for using the ATS system.
- Anyone requiring assistance with ATS should contact the ATS Help Desk at [email protected] or 1.844.447.4441 (option 3).
- ATS is a web-based system and not an app. To log into ATS follow this link: https://www.coloradoshines.com/cochildcare/ats_login. Users are encouraged to bookmark this link in their browser for easy access. You can also access ATS via the Colorado Shines and Office of Early Childhood websites. ATS is best accessed on a computer or tablet using the Google Chrome web browser.
- If a parent/guardian doesn’t have a PIN when they drop off their child, they can set one up by selecting “Forgot PIN” on the kiosk.
- Children can still be checked into care by the provider if the parent/guardian does not have a PIN. Parents will be able to verify check-in/out at a later date.
- Please continue to add or update client email addresses. If needed, we encourage you to assist clients with setting up an email account (such as a free GMail or Microsoft account).
- Make sure clients have an email address entered into CHATS. The instructions to set up their PIN will go to that address. Additionally, county departments are not allowed to close a case if the client email address is missing, and providers will be required to submit manual claims to the county for CCCAP payment.
Frequently Asked Questions
I did not receive the welcome email to set up my PIN. What should I do?
Check your inbox for emails titled “Set PIN for CDHS Child Care Attendance System." Please take the following steps if you did not receive this emails:
- Check your junk mail folder. If you find the email in this folder, please mark it as safe so future ATS emails arrive in your email inbox.
- Contact your County CCCAP Case Worker to make sure they have the right email address on file. We only send emails to the address you provided to your county case worker.
- While at your child care facility, select "Forgot PIN" on the ATS kiosk. You will receive an email at the email address you have on file with your county. The email will contain a link to set up your PIN.
- Email us with your full name, preferred email address, and your CCCAP case number.
I receive an error when I try to set up or reset my PIN.
There are several reasons you may receive an error including:
- PINs cannot begin with the number zero (0). Please choose a PIN that does not begin with zero.
- PINs are unique to each CCCAP caregiver. If another parent or caregiver has used the number you entered, you will receive an error. Please select a different PIN number.
- The link to set your PIN is only valid for 24 hours. If you click on the link after 24 hours, you will not be able to set your PIN. We will send you a new email with a new link if your previous link expired.
I don't have a working PIN yet. Can my child still go to their child care provider?
Yes, your provider should still allow your child to receive care even if you do not have a PIN. We prefer parents and delegates check in/out children, however child care providers can also complete the check in/out. You will need to verify the check in/out the next time you use the ATS. REMEMBER: Do not share your PIN with anyone, including your child care provider. Providers use a separate password to sign into ATS.
I get a virus warning when I open ATS emails. Will opening the link harm my device?
No, the ATS emails will not harm your device. Some virus protection software identified earlier emails as potential threats. The issue was resolved and the emails and links are safe to open.
How do I log into ATS? Do I need to download an app?
The ATS does not currently include a mobile app. You must use the parent kiosk at your child care facility to check your child in and out of care. If there is a circumstance that prevents you from being able to check your child in or out regularly, please contact the ATS Help Desk for guidance.
Can my child care provider check my child in/out of care?
Children should be checked in/out of care every day they receive care. We recommend that only parents or delegates check children in/out of care using ATS. However, if this is not possible, your child care provider can check your child in/out of care. You will need to verify the check in/out the next time you use the ATS. REMEMBER: Do not share your PIN with anyone, including your child care provider. Providers use a separate password to sign into ATS.
How do I add a delegate to ATS?
Please take the following steps to add a delegate. You may also watch this video for instructions.
- Log into the kiosk using your PIN.
- Click on the child's "Household" page (the blue house icon on the right side of the page)
- Click "Delegates"
- Click the green circle with the "+"
- Enter the delegate's email address and click "Next"
- Enter the delegate's name and phone number. Click "Add Delegate"
- Enter the delegate's relationship to the child. Click "Complete"
- On the far right side of the page, click the paper airplane icon. This will send an email to the delegate to set up their PIN. Only click this icon once.
- When the delegate goes to the child care facility, they will enter their PIN at the kiosk to check the child in/out.
How do I confirm or deny when my child was checked in/out of care?
To confirm or deny a check in/out time, you will need to click directly on the small black circle with the exclamation point (!). Do not click on the time, this will take you to the wrong page.
Call 911 immediately if you witness a child in a life-threatening situation.
To file a complaint about a licensed or unlicensed childcare provider or program call 303-866-5958 Monday through Friday between 8 a.m. and 5 p.m. If calling outside of business hours, you may leave a message. Provide your name, telephone number and mailing address. This information is required for the following reasons:
- To call you back if the investigator needs more specific information about the complaint,
- To call you back if the investigator received contradictory or unclear information during the investigation, and
- To call you to let you know the results of the investigation.
A witness or someone who has first-hand knowledge of the abuse must make the complaint. An anonymous complaint can be made only if the complaint is about an unlicensed childcare provider.
All information is kept confidential about parents and children in care. The facility will never know who made the complaint.
To Report Child Abuse or Neglect – 24/7 Hotline
Call 1-844-CO-4-KIDS (844-264-5437)
To report Suspected Unlicensed Child Care call 303-866-5958
To report Alcohol or Drug Abuse
If the provider is currently under the influence of alcohol or drugs and the provider’s ability to care for children is impaired, please follow these steps:
- Call the police. Write down the name of the person you speak with.
- Call the Division of Early Care and Learning at 303-866-5958.
- Be prepared to give the following information:
- Your name, phone number and mailing address
- The Licensee’s name, phone number and address
- Where the incident occurred
- Brief description about the incident/circumstances
- Become a Licensed Provider
- Provider Forms and Documents
- Quality Child Care (Triad)
- Attendance and Tracking System (ATS) Resources
Is working with children your calling? Do you like to help parents of young children? Would you like to start a small business and earn an income while staying at home with your own children? Are you ready to make a commitment to provide the high-quality childcare that is critical to a child’s growth and development? If you answered yes, then Jefferson County’s children and families need you!
In Colorado, you are required to be licensed to care for children in your home if you care for children from two or more unrelated families or more than four unrelated children at the same time. Although there are different types of licenses, most providers start with a Standard license which allows for the care of six children under the age of 5 years, plus two school-age children kindergarten to 12 years. Your own children, under the age of 12, are included in these numbers.
Taking care of children in your licensed family childcare home provides you with the opportunity to have a positive impact on the health and development of children and help them to become caring, responsible, successful adults. You offer young parents the security of knowing their children are in good hands. All while enjoying the satisfaction of having your own small business.
Visit the Colorado Office of Early Childhood website for additional information.
The Colorado Department of Human Services Office of Early Childhood Division has provided the following documents:
Manual Claim Form
Manual Claim Instructions
All manual claims for child care services will be reviewed by the Child Care Assistance Program (CCAP) on a case by case basis to determine if there is a justifiable reason for the manual claim. Please submit the following:
- A completed manual claim form in its entirety.
- Legible Sign in/out Sheets (attendance logs) are required for each child you are submitting a claim for.
- Parents are required to complete a signature for each in & out entry for each child for days in attendance.
- Indicate the reason why you are submitting a manual claim for each child on the line provided on the Child Care Claim Form.
- Example: system error, new authorizations or a new provider.
- The manual claim must be signed and dated by the provider.
- If the manual claim is incomplete, missing information or is not legible the claim may be returned to you requesting corrections before the claim is processed. Incomplete manual claims could be denied.
- Manual Claims must be received within 60 days concluding the last month of service or payment will be forfeited.
- Example: manual claim for July must be received by the county no later than September 30th.
- If you have questions related to manual claims please reach out to your Provider Specialist.
Triad, the Early Childhood Council for the counties of Clear Creek, Gilpin, and Jefferson, is part of a system of Early Childhood Councils. Triad is composed of public and private stakeholders engaged in collaborative planning and decision making to improve quality, access, and equity outcomes for young children. Areas of focus are:
- Early Care and Education
- Health (including a medical home for every child)
- Mental Health
- Family Support